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Types of BPO Services and Jobs in India and Myths Associated with BPO

Business Process Outsourcing or BPO jobs are very popular in India as our country is one of the most popular nations for outsourcing services. The outsourcing services are of various types, usually the non-core works, which an organization from one country outsourced it to another country. The outsourcing services are provided by experts from external service provider of another country at cheaper costs. BPO services are not the core business functions but supplementary functions or services, which can be either technical or non-technical.

Why India is a favorable hub for BPO jobs?

India is a hotspot destination for BPO jobs. From startups to giant Fortune 500 companies, businesses/organizations of all sizes outsource services to India, and hence, BPO jobs are very popular. India is, in fact, in the number 1 position as apreferred outsourcing destination because of many reasons:

  • The country has a pool of talented, skilled and experienced resources.
  • The cost of labor here is very cheap as compared to other countries.
  • The infrastructure of our country is quite high-end.
  • India is known to be a modern software technology hub.
  • The regulations and tax formalities of India are favorable for the countries who give the outsourcing jobs.

All these have made India aperfect outsourcing location and BPO jobs.

Types of BPO services in India

BPO services can be back office services, which include services related to billing, buying and other internal business processes. The other type of BPO services are front office services, which include sales, marketing IT and other technical support services. In India, the most popular BPO services are as follows:

  • Information technology-enabled services (ITES)
  • Knowledge process outsourcing (KPO)
  • Research process outsourcing (RPO)
  • Legal process outsourcing (LPO)
  • Travel BPO etc.

Accordingly, you will find different types of BPO jobs in India.

Types of BPO jobs in India

  • Aspiring candidates can get ITES BPO jobs like as production support analyst, service desk analyst, data analyst, IT analyst.
  • In KPOs and RPOs, there are BPO jobs of research analyst, academic writers, editors, data entry operators, MS experts, data miners, data management, and internet research
  • For Legal BPO jobs, candidates with law background can join for drafting patent applications, legal agreements, to legal research and can also be legal experts.
  • There are HR related outsourcing jobs like as payroll services, recruitment, hiring, training, insurance processing, and retirement schemes
  • Other BPO jobs include customer support, voice mail, email services, telemarketing, payment and order processing, surveys, credit, and debit card processing, logistics and dispatch and warehouse management.

Participating industries for BPO jobs

There are varied industrial domains in which BPO jobs are available in India. Some of the participating industries/sectors are:

  • Business services
  • Ecommerce
  • Retail
  • Pharmaceuticals
  • Health
  • Travel and tourism
  • Banking
  • Utility companies
  • Telecom
  • Power and energy
  • Supply chain
  • Automotive
  • Asset management etc.

Myths associated with BPO Jobs

  • BPO jobs are all about call center jobs for Freshers or undergraduates: The traditional belief is that BOP jobs are jobs at the call centers where most youngsters work at night time. But, according to NASSCOM, the IT BPO sector is considered as one of the largest employers in the countryemploying almost 3.5 million professionals. There are 15-20% of specialized professionals in BPO jobs. These include engineers, accountants, scientists, lawyers, doctors among others.There is also the myth that BPO jobs are only for college graduates. But, according to India Skills Report, 80% of the company prefer to hire highly skilled professionals below 30 years. So, young, fresh graduates as well as senior experienced professionals can join BPO companies.
  • BPO jobs are easy to get and are meant for those who are not career focused: This is also a myth. According to Nasscom, the BPO industry/employers spend time and money in training and career development to create professional experts and leaders internally. There are many structured educational programs and ‘Learn while you Earn’ programs to help fulfil the career goals of employees. And also, BPO jobs are “easier to find” but not “easy to get”.

The BPO industry is witnessing rapid growth.It offers plenty of opportunities and is an excellent way to carve a long-term career.


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